{"id":77,"date":"2019-02-07T19:52:03","date_gmt":"2019-02-07T17:52:03","guid":{"rendered":"http:\/\/manageengine.bg\/?page_id=77"},"modified":"2025-10-03T13:30:34","modified_gmt":"2025-10-03T11:30:34","slug":"application-management","status":"publish","type":"page","link":"https:\/\/manageengine.bg\/?page_id=77","title":{"rendered":"ITSM"},"content":{"rendered":"

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ServiceDesk<\/strong><\/span><\/h1>\n

Increase the service quality of your helpdesk!\u00a0<\/span><\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.9.7″ _module_preset=”default” min_height=”1178.2px” custom_margin=”-92px|||||” custom_padding=”115px|||||”][et_pb_row _builder_version=”4.9.7″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.9.7″ _module_preset=”default”][et_pb_cta title=”ServiceDesk Plus” button_url=”https:\/\/www.manageengine.com\/privileged-access-management\/analyst-opinion\/gartner-magic-quadrant-pam-2022.html?pmphomepagebanner%20″ url_new_window=”on” button_text=”\u041d\u0430\u0443\u0447\u0438 \u043e\u0449\u0435” _builder_version=”4.9.7″ button_text_size=”10px” button_text_color=”RGBA(0,0,0,0)” button_bg_color=”RGBA(0,0,0,0)” button_border_color=”RGBA(0,0,0,0)” button_border_radius=”0px” button_letter_spacing=”0px” button_use_icon=”off” button_alignment=”center” custom_css_before=”\/\/remove Create Post Button||#lasso–post-new||{|| display: none;||}|| ||\/\/Aesop Components|| 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remove collection||.lasso-toolbar–component__collection{|| display:none;||}|| ||\/\/ remove audio||.lasso-toolbar–component__audio{|| display:none;||}|| ||\/\/ remove video||.lasso-toolbar–component__video{|| display:none;||}” custom_css_promo_title=”\/\/remove Create Post Button||#lasso–post-new||{|| display: none;||}|| ||\/\/Aesop Components|| ||\/\/remove Image||.lasso-toolbar–component__image{|| display:none;||}|| ||\/\/ remove character||.lasso-toolbar–component__character{|| display:none;||}|| ||\/\/ remove quote||.lasso-toolbar–component__quote{|| display:none;||}|| ||\/\/ remove content||.lasso-toolbar–component__content{|| display:none;||}|| ||\/\/ remove collection||.lasso-toolbar–component__collection{|| display:none;||}|| ||\/\/ remove audio||.lasso-toolbar–component__audio{|| display:none;||}|| ||\/\/ remove video||.lasso-toolbar–component__video{|| display:none;||}” button_text_shadow_style=”none” box_shadow_color_button=”RGBA(0,0,0,0)” button_border_radius_hover=”0px” button_letter_spacing_hover=”2px” button_bg_color_hover=”rgba(0,0,0,0)” locked=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off” button_bg_color__hover_enabled=”off|hover” button_bg_enable_color__hover=”off” button_letter_spacing__hover_enabled=”off|desktop”]<\/p>\n

IT Helpdesk \u0441\u043e\u0444\u0442\u0443\u0435\u0440 \u043f\u043e\u043a\u0440\u0438\u0432\u0430\u0449 \u0433\u043e\u043b\u044f\u043c\u0430 \u0447\u0430\u0441\u0442 \u043e\u0442 \u043f\u0440\u043e\u0446\u0435\u0441\u0438\u0442\u0435 \u043f\u043e ITIL \u043f\u043e \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0442\u0435 \u043d\u0430\u0439-\u0434\u043e\u0431\u0440\u0438 \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0438.<\/strong><\/p>\n

\u041f\u0440\u0435\u0434\u043b\u0430\u0433\u0430 \u0434\u0435\u0441\u0435\u0442\u043a\u0438 \u0438\u043d\u0442\u0435\u0433\u0440\u0430\u0446\u0438\u0438, \u043a\u0430\u043a\u0442\u043e \u0438 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u0438<\/strong><\/p>\n

\u041d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0438 \u0438 \u043f\u0440\u043e\u043c\u0435\u043d\u0438 \u0432 \u043f\u0440\u043e\u0446\u0435\u0441\u0430 \u0441\u0435 \u0438\u0437\u0432\u044a\u0440\u0448\u0432\u0430\u0442 \u0431\u0435\u0437 \u0437\u043d\u0430\u043d\u0438\u044f \u0437\u0430 \u043f\u0440\u043e\u0433\u0440\u0430\u043c\u0438\u0440\u0430\u043d\u0435.<\/strong><\/p>\n

\u0413\u043e\u043b\u044f\u043c \u043d\u0430\u0431\u043e\u0440 \u043e\u0442 \u043e\u0442\u0447\u0435\u0442\u0438 \u0441\u0432\u044a\u0440\u0437\u0430\u043d\u0438 \u0441 \u0434\u0435\u0439\u043d\u043e\u0441\u0442\u0438\u0442\u0435 \u043f\u043e \u043f\u0440\u043e\u0446\u0435\u0438\u0441\u0442\u0435.<\/strong><\/p>\n

\u0420\u0430\u0437\u043f\u043e\u0437\u043d\u0430\u0442 \u043e\u0442 \u0430\u043d\u0430\u043b\u0438\u0437\u0430\u0442\u043e\u0440\u0438 \u043a\u0430\u0442\u043e Gartner \u0438 Forrester<\/strong><\/p>\n

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[\/et_pb_cta][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ admin_label=”Main Services” _builder_version=”4.9.7″ custom_margin=”40px||40px||true” custom_padding=”|||” locked=”off”][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding_tablet=”||40px|” custom_padding_phone=”||40px|” custom_padding_last_edited=”off|desktop” custom_padding__hover=”|||”][et_pb_cta title=”Gartner” button_url=”https:\/\/www.manageengine.com\/products\/service-desk\/itsm\/itsm-gartner-magic-quadrant.html?index” url_new_window=”on” button_text=”\u041d\u0430\u0443\u0447\u0438 \u041e\u0449\u0435” _builder_version=”4.9.7″ header_font=”|800||on|||||” body_font=”||||||||” button_bg_color=”#0C71C3″ button_border_color=”#0C71C3″ button_icon=”%%36%%” button_on_hover=”on” button_alignment=”center” custom_padding=”24px||26px|24px||” button_border_radius_hover=”0px” button_letter_spacing_hover=”2px” button_bg_color_hover=”rgba(0,0,0,0)” locked=”off” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”on|desktop” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”on|hover” button_border_radius__hover=”3px” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”2px” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”on|desktop” button_bg_color__hover=”#0C71C3″ button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off” button_border_color__hover=”#FFFFFF” button_bg_enable_color__hover=”on”]<\/p>\n

\u041c\u0430\u0433\u0438\u0447\u0435\u0441\u043a\u0438\u044f\u0442 \u043a\u0432\u0430\u0434\u0440\u0430\u043d\u0442 \u043d\u0430 Gartner \u0435 \u043a\u0443\u043b\u043c\u0438\u043d\u0430\u0446\u0438\u044f \u043d\u0430 \u043f\u0440\u043e\u0443\u0447\u0432\u0430\u043d\u0438\u044f\u0442\u0430 \u043d\u0430 \u043a\u043e\u043d\u043a\u0440\u0435\u0442\u0435\u043d \u043f\u0430\u0437\u0430\u0440, \u043a\u0430\u0442\u043e \u0432\u0438 \u0434\u0430\u0432\u0430 \u0448\u0438\u0440\u043e\u043a \u043f\u043e\u0433\u043b\u0435\u0434 \u0432\u044a\u0440\u0445\u0443 \u043e\u0442\u043d\u043e\u0441\u0438\u0442\u0435\u043b\u043d\u0438\u0442\u0435 \u043f\u043e\u0437\u0438\u0446\u0438\u0438 \u043d\u0430 \u043a\u043e\u043d\u043a\u0443\u0440\u0435\u043d\u0442\u0438\u0442\u0435 \u043d\u0430 \u043f\u0430\u0437\u0430\u0440\u0430. \u0427\u0440\u0435\u0437 \u043f\u0440\u0438\u043b\u0430\u0433\u0430\u043d\u0435 \u043d\u0430 \u0433\u0440\u0430\u0444\u0438\u0447\u043d\u0430 \u043e\u0431\u0440\u0430\u0431\u043e\u0442\u043a\u0430 \u0438 \u0435\u0434\u0438\u043d\u0435\u043d \u043d\u0430\u0431\u043e\u0440 \u043e\u0442 \u043a\u0440\u0438\u0442\u0435\u0440\u0438\u0438 \u0437\u0430 \u043e\u0446\u0435\u043d\u043a\u0430, \u041c\u0430\u0433\u0438\u0447\u0435\u0441\u043a\u0438\u044f\u0442 \u043a\u0432\u0430\u0434\u0440\u0430\u043d\u0442 \u0432\u0438 \u043f\u043e\u043c\u0430\u0433\u0430 \u0431\u044a\u0440\u0437\u043e \u0434\u0430 \u0443\u0441\u0442\u0430\u043d\u043e\u0432\u0438\u0442\u0435 \u043a\u043e\u043b\u043a\u043e \u0434\u043e\u0431\u0440\u0435 \u0434\u043e\u0441\u0442\u0430\u0432\u0447\u0438\u0446\u0438\u0442\u0435 \u043d\u0430 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u0438 \u0438\u0437\u043f\u044a\u043b\u043d\u044f\u0432\u0430\u0442 \u0437\u0430\u044f\u0432\u0435\u043d\u0438\u0442\u0435 \u0441\u0438 \u0432\u0438\u0436\u0434\u0430\u043d\u0438\u044f.<\/strong><\/p>\n

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\u041f\u043e\u0432\u0435\u0447\u0435 \u043e\u0442 15 \u0433\u043e\u0434\u0438\u043d\u0438 \u043f\u043e\u043c\u0430\u0433\u0430\u043c\u0435 \u043d\u0430 \u0445\u0438\u043b\u044f\u0434\u0438 \u043f\u0440\u0435\u0434\u043f\u0440\u0438\u044f\u0442\u0438\u044f \u043f\u043e \u0446\u0435\u043b\u0438\u044f \u0441\u0432\u044f\u0442 \u0434\u0430 \u0443\u043f\u0440\u0430\u0432\u043b\u044f\u0432\u0430\u0442 \u0446\u044f\u043b\u043e\u0441\u0442\u043d\u043e\u0442\u043e \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u044f\u043d\u0435 \u043d\u0430 \u0418\u0422 \u0438 \u0431\u0438\u0437\u043d\u0435\u0441 \u0443\u0441\u043b\u0443\u0433\u0438, \u043a\u0430\u0442\u043e \u0441\u044a\u0449\u0435\u0432\u0440\u0435\u043c\u0435\u043d\u043d\u043e \u043f\u043e\u0432\u0438\u0448\u0430\u0432\u0430\u0442 \u043d\u0438\u0432\u043e\u0442\u043e \u043d\u0430 \u043f\u0440\u0435\u0436\u0438\u0432\u044f\u0432\u0430\u043d\u0435 \u043d\u0430 \u0441\u043b\u0443\u0436\u0438\u0442\u0435\u043b\u0438\u0442\u0435 \u0441\u0438.<\/strong><\/p>\n

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ManageEngine \u0432\u044a\u0437\u043b\u043e\u0436\u0438 \u043d\u0430 Forrester Consulting \u0434\u0430 \u043f\u0440\u043e\u0432\u0435\u0434\u0435 \u043f\u0440\u043e\u0443\u0447\u0432\u0430\u043d\u0435 \u043d\u0430 \u043e\u0431\u0449\u043e\u0442\u043e \u0438\u043a\u043e\u043d\u043e\u043c\u0438\u0447\u0435\u0441\u043a\u043e \u0432\u044a\u0437\u0434\u0435\u0439\u0441\u0442\u0432\u0438\u0435\u2122 (TEI), \u0437\u0430 \u0434\u0430 \u043f\u0440\u043e\u0443\u0447\u0438 \u043f\u043e\u0442\u0435\u043d\u0446\u0438\u0430\u043b\u043d\u0430\u0442\u0430 \u0432\u044a\u0437\u0432\u0440\u044a\u0449\u0430\u0435\u043c\u043e\u0441\u0442 \u043d\u0430 \u0438\u043d\u0432\u0435\u0441\u0442\u0438\u0446\u0438\u0438\u0442\u0435 \u0432 ServiceDesk Plus.<\/strong><\/p>\n

\u0426\u0435\u043b\u0442\u0430 \u043d\u0430 \u043f\u0440\u043e\u0443\u0447\u0432\u0430\u043d\u0435\u0442\u043e \u0435 \u0434\u0430 \u0432\u0438 \u043f\u043e\u043c\u043e\u0433\u043d\u0435 \u0434\u0430 \u043e\u0446\u0435\u043d\u0438\u0442\u0435 \u043f\u043e\u0442\u0435\u043d\u0446\u0438\u0430\u043b\u043d\u043e\u0442\u043e \u0444\u0438\u043d\u0430\u043d\u0441\u043e\u0432\u043e \u0432\u044a\u0437\u0434\u0435\u0439\u0441\u0442\u0432\u0438\u0435 \u043e\u0442 \u0432\u043d\u0435\u0434\u0440\u044f\u0432\u0430\u043d\u0435\u0442\u043e \u043d\u0430 ServiceDesk Plus \u0432\u044a\u0432 \u0432\u0430\u0448\u0430\u0442\u0430 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u044f. \u0417\u0430 \u0446\u0435\u043b\u0438\u0442\u0435 \u043d\u0430 \u043f\u0440\u043e\u0443\u0447\u0432\u0430\u043d\u0435\u0442\u043e Forrester \u0430\u043d\u043e\u043d\u0438\u043c\u043d\u043e \u0438\u043d\u0442\u0435\u0440\u0432\u044e\u0438\u0440\u0430 \u0447\u0435\u0442\u0438\u0440\u0438\u043c\u0430 \u043a\u043b\u0438\u0435\u043d\u0442\u0438 \u043d\u0430 ServiceDesk Plus \u043e\u0442 \u0440\u0430\u0437\u043b\u0438\u0447\u043d\u0438 \u0438\u043d\u0434\u0443\u0441\u0442\u0440\u0438\u0438 \u0438 \u0441\u044a\u043f\u043e\u0441\u0442\u0430\u0432\u0438 \u0442\u0435\u0445\u043d\u0438\u0442\u0435 \u043f\u043e\u043b\u0437\u0438 \u0438 \u0440\u0430\u0437\u0445\u043e\u0434\u0438 \u0432 \u0435\u0434\u043d\u0430 \u043e\u0431\u0449\u0430 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u044f. \u041f\u043e\u043b\u0437\u0438\u0442\u0435 \u043e\u0442 ServiceDesk Plus, \u043d\u0430 \u043a\u043e\u0438\u0442\u043e \u0441\u0435 \u0440\u0430\u0434\u0432\u0430 \u0442\u0430\u0437\u0438 \u0441\u044a\u0441\u0442\u0430\u0432\u043d\u0430 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u044f, \u0441\u0430 \u043a\u043e\u043b\u0438\u0447\u0435\u0441\u0442\u0432\u0435\u043d\u043e \u043e\u0446\u0435\u043d\u0435\u043d\u0438 \u0432 \u043f\u0440\u043e\u0443\u0447\u0432\u0430\u043d\u0435\u0442\u043e \u0432\u044a\u0437 \u043e\u0441\u043d\u043e\u0432\u0430 \u043d\u0430 \u043d\u0430\u0434\u0435\u0436\u0434\u043d\u0430\u0442\u0430 \u043c\u0435\u0442\u043e\u0434\u043e\u043b\u043e\u0433\u0438\u044f \u043d\u0430 Forrester.<\/strong><\/p>\n

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Trusted by<\/h3>\n

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